If you are not happy with the purchase of your vegan candle(s) or vegan wax melts you may return any unopened and unused items to us within 14 days of receipt. For further information please read our returns help section for more information.
Below are the full details of the Newshome Candles delivery and return policy.
Standard Class Delivery
All Newshome Candles are sent standard delivery with Hermes, in which all individuals who purchase a vegan candle or wax melt will expect a signature on delivery. Once the product has been sent for delivery it is anticipated it will take up to 5 days for arrival.
Delivery Charges Overview
From the date of arrival, you will have a total of 14 days to return the vegan candle. For it to be eligible for a return it must meet the following criteria:
- Unused and in the same condition that you received it.
- Your item must be in the original packaging.
All items that were purchased from Newshome Candles and were returned will be thoroughly inspected and you will be notified on the status of the refund.
On approval, you will receive a full refund to the original payment method
Any item that was purchased through Newshome Candles will mean that that the customer is responsible for paying for shipping costs for returning your item. Shipping costs are nonrefundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
For further questions or concerns about your recent order, please fill out the form below or alternatively call our customer service team on 07940 578 005.